Welcome to the Montana State University Desktop Support Site. The purpose of this web is to enhance the support services we provide to our customers. We've provided a number of resources here to help you resolve problems, report bugs, and suggest improvements to our products and service.

You may also obtain technical support by telephone at 994-1777; and by e-mail to opermail@montana.edu.

This is an up-to-date listing of changes to our customer support web. We'll also place notices here regarding product updates, scheduled releases, or problems and work-a round's that may affect all customers. When bugs reported by our customers get fixed, we'll place a notice here, along with an estimate of when the fix will be shipped.

Tuesday May 15, 2007

• Article on Encryption
• TrueCrypt - How to secure data

Wednesday May 9, 2007

• Computer Maintenance Chart - How often to run routine maintenance tasks

Tuesday April 3, 2007

• Article on Disk Maintenance

Monday March 5, 2007

• Article on Cornell University's Spider Utility

Thursday February 22, 2007

• Article on possible DST issues in 2007

Tuesday February 20, 2007

• Article on installing LANDesk on Windows.
• Article on installing Firefox on Windows.

Tuesday February 13, 2007

• Overall desktop support site updated.

Monday October 11, 2005

• Article on configuring a VPN client on Mac OS X.

Monday September 15, 2003

• Article on configuring a VPN client on Windows.

Friday September 12, 2003

• Article on how to setup Automatic Windows Update.

Wednesday September 10, 2003

• The RPC/DCOM Vulnerability. 
• Article on installing McAfee VirusScan 7.0

Friday October 25, 2002

• How to deal with Surplus computer equipment.
• How to detect and patch Windows 95, 98, and ME share level vulnerability.

Wednesday  July 17, 2002

• What is SpyWare, MalWare, and AdWare and how do I get rid of them?

Monday, May 20, 2002

• Remedy Help Desk version 5.01 installed

Monday, April 29, 2002

• Service Pack updates for McAfee version 4.51 products.

Thursday November 1, 2001

• Desktop network configuration guidelines for Windows XP Professional available for viewing.

Monday October 29th, 2001

• Banner was updated to version 5. This will require an update of the script file banner.kix used by Non MSU domain administrators.

Tuesday, April 17th, 2001

• Desktop network configuration guidelines for Windows 2000 Professional available for viewing.

Thursday, December 30th, 1999

• New Y2K compliant Banner client version 1.6.1 rolled out.

Wednesday, December 1st, 1999

• Customer support web placed on-line
• McAfee Licensed Software Web Site updated
• Desktop network configuration guidelines for Windows 9X and NT available for viewing

Return to regular view	Text-only	Updated: 5/15/2009