> Desktop
FAQ
This page contains answers to common questions handled by our support staff, along with some tips
and tricks that we have found useful and presented here as questions.
Note: In these answers we will follow a few shorthand conventions for describing user-interface
procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you
should press and hold down the Control key, the Alt key, and the Delete key at the same time.
Menu selections will be presented like this: File->Open, which means that you should open the File
menu, and then make the Open selection.
- How do I contact the ITC Help Desk ?
- Where can I find the ITC Help Desk ?
- Why doesn't anybody answer the Help Desk phone at 2 O' Clock
on Sunday morning ?
- Who is manning the phones ?
You can reach the Help Desk by calling them at 406-994-1777 or contacting
them by mail at opermail@montana.edu.
You can also follow your Help Desk requests buy going to the
Remedy
Web Site and use your first initial and last name for both username and
password when prompted.
You can drop by the Renne Library basement room 70 through the big double
doors at the end of the hall.
The Help Desk hours are Monday through Thursday from 7:00 AM to 9:00 PM and
Friday from 7:00 AM to 7:00 PM.
There is somebody on call 24 hours a day for emergencies.
Operations personnel consisting of Terry Koral, Mike Mosby, Gary Parker
and Sam Taylor. Their manager is Diane Wyn. They will try to answer your
questions on the phone. If you need further assistance they will log your call
in the Remedy Help Desk and assign it
to the appropriate group or individual.
If you are having trouble with this page...you probably can't read this and any contact information I put here would be useless.
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