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FREQUENTLY ASKED QUESTIONS What is an IP address and do I need one? How do I get an e-mail account? Why should I purchase through the ITC Store? What do you sell from the ITC Store? How do I make sure my computer is protected from viruses? Am I allowed to load my software on my home computer? Who is allowed to purchase from the ITC Store? What do you sell from the ITC Store? We sell computer hardware, software, and peripherals. This includes a wide variety of items such as laptops, printers, scanners, digital cameras, film scanners, Microsoft Office, servers, CD-R's, and more. Please see our software list and hardware page for a more extensive listing. Who is allowed to purchase from the ITC Store? Any faculty or staff members are allowed to purchase from us as long as you have a valid index number (sometimes called S/L number or grant number) and approval from your department. Unfortunately, no, we can only take university index numbers. A DPES (Data Processing Equipment and Software) form's submission is required BEFORE you purchase any computer hardware or software with university funds over $500 from any other source besides the ITC Store. Please refer to our downloadable DPES form online if this applies to you. The form is NOT required when you purchase from us. Am I allowed to load my software on my home computer? Yes, most software manufacturers allow software licensed for use on a work computer to be used on either a portable computer OR a home computer without purchasing an additional license. You must be using the software for work related purposes. This provision does not allow for the use of the software for personal purposes or use by anyone other than the primary user of the MSU owned computer. Once you terminate employment with MSU, you are required to remove the software from the home or portable computer. How do I make sure my computer is protected from viruses? ITC recommends all computers on campus have the latest anti-virus software installed. We prefer McAfee Anti-Virus software. As of 7/1/05 McAfee antivirus software is centrally funded by the university for all university owned computers. The ITC McAfee instructional page explains the steps for downloading, configuring, and automatically keeping your McAfee software up to date. Why should I purchase through the ITC Store? Because we purchase large quantities of software licenses and computer equipment, we are oftentimes able to get educational discounts that are unavailable to individuals. For examples, please look at our software and hardware prices. You can find us in the basement of Renne Library, Room 68. Our fax number is: (406) 994-5109. How do I get an e-mail account? If you are an MSU faculty or staff person, you are eligible to get either a gemini e-mail account or an exchange e-mail account. The gemini account is a free POP mail account, and the exchange account costs $19 (a one-time fee). The gemini account only allows the user to send & receive mail, in contrast to an exchange account, with which the user can collaborate with others much more easily. They can access other people's calendars, journal, address books, propose and accept meetings, and use the global address list . In addition, the user of an exchange account can remotely access their e-mail account using any web browser (such as Netscape) while the user of a gemini cannot. To set up a gemini account, please contact Jim Bratsky x5082. To set up an exchange account, please call x2900 and be prepared to give us the user's name, department, phone number, index number, and serial number of their computer. What is an IP address and do I need one? An IP (Internet Protocol) address is your unique connection to the internet. It is a set of numbers that look something like this: 153.120.55.43. Without obtaining and correctly configuring an IP address on your computer, you will not be able to get online. The ITC manages most of the IP addresses on campus, and in order to get one, you will be required to fill out our Network Connection Worksheet. If you are retiring a computer from the network forever, its IP address becomes available for use by another person in that subnet (usually within a building). This makes it possible to transfer IP addresses between devices. So, for example, if computer A with IP address 153.46.234.34 is being taken off of the network in Traphagen 301, and computer B was just purchased and is going to be added to the network in Traphagen 305, you can move this IP address to computer B. Of course, we still require that you fill out and submit our Network Connection Worksheet.
This page was last updated on September 20, 2002 by Anna Tschida, e-mail: annat@montana.edu |
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